CAREER OPPORTUNITIES

MEMBERS SERVICE ASSOCIATE - PART TIME

POSITION SUMMARY

The Member Services Associate is responsible for answering and triaging telephone calls for Hoffman SummerWood, assisting members in arranging for services offered at SummerWood, greeting and welcoming family and visitors to the community.

SCHEDULE

• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

RESPONSIBILITIES

Front Desk Responsibilities

• Serve as an ambassador of goodwill to all who enter Summerwood by addressing visitors and guests needs in a responsive and prompt manner.
• Answer and screens all incoming telephone calls in a courteous and professional manner. Triages calls, takes messages accurately and legibly and forwards messages in a timely fashion.
• Gives basic information about SummerWood, such as brochures and informational packets, to those inquiring about SummerWood. Forwards all initial inquiries and follow-up calls from potential members to a member of the Marketing team, on the same day received.
• Greets all visitors in a friendly, courteous and professional manner. Screens and requires visitors to “sign in.” Notifies members of visitors. Follows the member’s instructions as to how to direct the visitor.
• Monitors the building and corridors regularly as stated in the policies.
• Responds to member’s requests for assistance for both urgent and non-urgent situations. Seeks assistance of on-call personnel when needed. Documents and reports all incidents and accidents.
• Follows SummerWood’s emergency protocols when responding to emergency situation, i.e. calling ambulances, responding to fire alarms.
• Maintains adequate office supplies and equipment using appropriate software systems.
• Immediately notifies the Executive Director or designee of any sales personnel who enter the building. Does not direct sales personnel to member’s apartments.
• Processes in-coming and out-going mail on a daily basis.
• Always secures office/lobby keys. Does not hand keys over to staff.
• Accurately types of memos or correspondence as required by the Executive Director/Manager of Operations and other staff as identified by the Executive Director.
• Copies and distributes SummerWood information as directed by the Executive Director or Manager of Operations.
• Reviews Kardex 2-4 times a year and recommends changes to the Manager of Operations.
• Acts as a back up to the other job categories, such as waitstaff, when the Executive Director has identified a staffing crisis.
• Participates in implementing SummerWood’s marketing plan, such as conducting tours at SummerWood.
• Utilizes, reads, and signs off on the front desk communication on a daily basis.
• The front desk should not be left unattended at any time because it is a safety issue. Please communicate with staff to obtain coverage.

PERSONNEL SPECIFICATIONS

• Must possess a high degree of interpersonal relations skills and capability of relating to a variety of people and personalities.
• Considerable initiative and judgment is also required.
• Ability to use the computer (Microsoft Word, Excel) and other office equipment (fax machine, copier machine).

BENEFITS

We are committed to providing benefits that matter to our employees. At Hebrew Senior Care, our benefits package offers eligible colleagues an attractive package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

• An awesome team!
• Paid Time Off
• Competitive Compensation
• Medical, Vision and Dental Coverage - with additional ancillary benefits
• Health Spending and Flexible Spending Accounts – Dependent Care Accounts as well!
• Identify Theft Protection (Aflac)
• Pet Insurance (Aflac)
• Short Term & Long-Term Disability coverage (Aflac)
• Company Paid $25,000 Group Life & Accidental Death and Dismemberment
• 401K Program
• Comprehensive EAP Program
• Employee discount program and lots more!