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Hebrew Senior Care

Patient Concerns

 

Hebrew Senior Care is committed to providing the highest level of customer service to ensure patient satisfaction.  We want to make your loved one’s stay is a positive experience and welcome the opportunity to help solve any concerns you or your loved one may experience within the parameters of State and Federal regulations. Complaints/grievances or problems should be brought to the attention of the Director of the particular service line where you are experiencing the problem.  All Hebrew Senior Care leaders are empowered to resolve customer care issues and work to ensure your concerns are addressed.  Should you need additional assistance, please contact our President/CEO of Hebrew Senior Care, Denise Peterson, RN, FACHE at dpeterson@hebrewseniorcare.org.  

 

Who Should I Contact If I Have a Problem?

 
Hebrew Senior Care                               
Denise Peterson, RN, FACHE, President and CEO, Hospital Administrator
 
Senior Day Center                                   
 
Connecticut Geriatric Specialty Group     
Starr Floyd, CGSG Office Manager
 
Assisted Living Services Agency              
Grisel Contreras, Executive Director of Hoffman SummerWood 
 
Hoffman SummerWood                            
Grisel Contreras, Executive Director of Hoffman SummerWood
 
If the concern and/or issue is not resolved to your satisfaction please contact Denise Peterson, President and CEO of Hebrew Senior Care.  We will continue to work with you and your family until you are completely satisfied.   Thank you for choosing Hebrew Senior Care for your senior care needs.
 
 

 

Patient Complaints

Patients may file a complaint with the state survey and certification agency concerning abuse, neglect, misappropriation of property in the facility, and non-compliance with the advance directives requirements by contacting:
 
CT Department of Public Health       
State Licensure Office                                 
Survey and Certification Unit                        
410 Capitol Ave. PO Box 340308                
Hartford, CT 06134                                    
860.509.7400 

 

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