Patient Concerns

Hebrew Senior Care is committed to providing the highest level of customer service to ensure patient satisfaction.  We want to make your loved one’s stay is a positive experience and welcome the opportunity to help solve any concerns you or your loved one may experience within the parameters of State and Federal regulations. Complaints/grievances or problems should be brought to the attention of the Director of the particular service line where you are experiencing the problem.  All Hebrew Senior Care leaders are empowered to resolve customer care issues and work to ensure your concerns are addressed.  Should you need additional assistance, please contact our President/CEO of Hebrew Senior Care, Denise Peterson, RN, FACHE at dpeterson@hebrewseniorcare.org.  

Who Should I Contact if I Have a Problem?

Hebrew Senior Care

Denise Peterson, RN, FACHE, President and CEO, Hospital Administrator

Adult Day Center

Candice Smith, LPN, Director

Connecticut Geriatric Specialty Group

Starr Floyd, CGSG Office Manager

Hoffman SummerWood

Tracey Messina, Executive Director of Hoffman SummerWood

Patient Complaints

Patients may file a complaint with the state survey and certification agency concerning abuse, neglect, misappropriation of property in the facility, and non-compliance with the advanced directives requirements by contacting:

CT Department of Public Health

State Licensure Office

Survey and Certification Unit

410 Capitol Avenue, PO Box 340308

Hartford, CT  06134

860-509-7400